Person using smartphone for mobile search
Mobile SEO

Are You Making These 5 Mobile SEO Mistakes? (80% of Your Customers Are Searching on Their Phones)

Phil Carrick
Phil Carrick
Local SEO Expert
December 17, 2025
9 min read
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Here's something that'll make your head spin: 80% of your potential customers are searching for businesses like yours on their phones right now. Yet most local businesses are still treating mobile SEO like an afterthought.

You're working hard to get found online, but if you're making these mobile SEO mistakes, you're basically invisible to 4 out of 5 people looking for your services. That's not just lost traffic – that's lost revenue walking straight into your competitors' pockets.

Let's fix that, shall we?

Why Mobile SEO Isn't Optional Anymore

Google switched to mobile-first indexing years ago. What does that mean? Simple – Google looks at your mobile site first when deciding where to rank you. If your mobile experience is rubbish, your rankings are rubbish. End of story.

Your customers aren't sitting at desks anymore, methodically comparing local businesses on big monitors. They're standing in their kitchen with a leaky tap, frantically searching for a plumber on their phone. They're in their car after a breakdown, looking for the nearest mechanic. They want answers fast, and they want them on mobile.

If you're not optimised for mobile, you're not just losing customers – you're handing them to competitors who are.

Mobile user searching on phone

1 Your Website Isn't Actually Mobile-Friendly (Even Though You Think It Is)

This is the big one. You might think your website looks fine on mobile because you can see the text and click the buttons. But "functional" isn't the same as "optimised."

Here's what's actually happening: Your customers land on your site, squint at tiny text, struggle to tap buttons that are too small, wait forever for pages to load, then give up and call your competitor instead.

The real problem: Most businesses either skip mobile optimization entirely or do it poorly. Since Google ranks sites based on their mobile versions, a poorly optimized mobile experience kills your rankings and your revenue.

How to fix it:

  • Test your site on actual mobile devices (not just by shrinking your browser window)
  • Use Google's Mobile-Friendly Test tool – it's free and tells you exactly what's broken
  • Make sure buttons are big enough to tap with a thumb
  • Keep your text readable without zooming
  • Simplify your navigation – mobile users don't want to hunt through complicated menus

Think of it this way: if your 65-year-old mum can't easily book your service on her iPhone, your mobile site needs work.

2 Your Site Loads Slower Than a Broken-Down Van

Here's a brutal truth: mobile users are impatient. If your site takes more than 3 seconds to load on mobile, half your visitors are gone. Poof. Straight to your competitor who loads faster.

The problem: Poor loading speeds don't just frustrate users – they tell Google your site provides a terrible experience. Google then pushes you down in search results, creating a vicious cycle of fewer visitors and lower rankings.

Mobile users are often on cellular connections that aren't as fast as broadband. Every extra second your site takes to load is money walking out the door.

Slow loading website on mobile

How to fix it:

  • Compress your images – they're usually the biggest culprits for slow loading
  • Remove unnecessary plugins and widgets that slow things down
  • Use Google PageSpeed Insights to see exactly what's making your site sluggish
  • Consider a content delivery network (CDN) to serve your content faster
  • Enable browser caching so return visitors load your site quicker

Remember: speed isn't just about user experience anymore. It's a direct ranking factor. Faster sites rank higher, get more clicks, and make more money.

3 Your Design Doesn't Actually Respond to Different Screen Sizes

You know those websites where you have to pinch and zoom to read anything? Where buttons are impossible to tap accurately? That's what happens when your site isn't truly responsive.

The problem: A website that doesn't adapt to different screen sizes creates a frustrating experience that sends customers running. When content, images, and navigation don't work properly on mobile screens, search engines notice the poor user experience and penalize your rankings.

This isn't just about looking professional – it's about being usable. If customers can't easily find your phone number, read your services, or contact you on mobile, they'll find someone who makes it easy.

How to fix it:

  • Implement proper responsive design where everything adjusts automatically to screen size
  • Test your site on multiple devices – phones, tablets, different brands
  • Make sure your contact information is easy to find and tap
  • Ensure your forms work smoothly on mobile
  • Never use Flash (it doesn't work on mobile at all)

The goal is seamless experience across all devices. Your customer shouldn't have to work to use your website.

Responsive design on different devices

4 Your Images Are Killing Your Mobile Performance

Images are fantastic for showing your work and building trust. But if they're not optimized for mobile, they're sabotaging your success.

The problem: Poorly optimized images slow down your pages and frustrate users. Plus, 55% of websites lack proper alt text, which means search engines can't understand what your images show. This hurts both your rankings and your visibility in Google Images searches.

Think about it: when someone searches for "before and after bathroom renovation near me," wouldn't you want your images showing up in Google Images results?

How to fix it:

  • Compress images without losing quality (there are free tools for this)
  • Add descriptive alt text to every image – describe what's in the picture
  • Use the right image format (WebP is usually best for web)
  • Make sure images load quickly on mobile connections
  • Don't make alt text too long or stuff it with keywords

Your images should enhance your mobile experience, not destroy it.

5 You're Not Testing Mobile Performance Separately

Here's where most businesses go wrong: they optimize for desktop and assume mobile will be fine. But Google treats mobile performance as completely separate from desktop.

The problem: Your site might run perfectly on desktop but crawl on mobile. Since Google shows mobile performance separately in PageSpeed Insights and uses mobile-first indexing, treating mobile as an afterthought means missing massive optimization opportunities.

You could be ranking well on desktop searches but invisible on mobile – where 80% of your customers are searching.

Testing mobile performance

How to fix it:

  • Use Google PageSpeed Insights to check mobile performance specifically
  • Focus on Core Web Vitals for mobile: loading speed, interactivity, and visual stability
  • Test your site's mobile usability regularly
  • Monitor how real mobile users interact with your site
  • Make mobile-specific improvements based on actual mobile performance data

Don't assume mobile performance mirrors desktop performance. Test separately, optimize separately, succeed separately.

The Bottom Line: Mobile SEO Isn't Optional

Your customers are searching on mobile. Google is indexing mobile-first. Your competitors who get this right are eating your lunch while you're focused on desktop optimization that only 20% of searchers will see.

Every day you delay fixing these mobile SEO mistakes is another day of lost customers, lost revenue, and lost opportunities.

The good news? These aren't complex technical nightmares. They're fixable problems with clear solutions. And once you sort them, you'll start capturing that 80% of mobile traffic that's currently flowing past your business.

Mobile SEO success

Want to know exactly how your mobile SEO stacks up? I help local businesses transform their mobile presence and start capturing the customers they're currently losing to better-optimized competitors.

Don't let another day of mobile traffic slip through your fingers. Your customers are searching – make sure they can find you.

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