Why do trades stop getting calls from Google (and how do you fix it)?

Updated January 2026 6 min read

Trades often stop getting calls from Google when their Google Business Profile becomes inactive, loses trust signals, or no longer matches how customers are searching. Most of the time, visibility drops slowly and quietly — long before a tradesperson notices. The good news: it's usually fixable with a few simple updates.

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Why trades suddenly stop getting calls

(and the reasons nobody ever tells them)

Most trades think they've done something wrong.
But 99% of the time, the issue is silent, gradual, and fixable.

Here's the truth 👇

1️⃣

Reviews slowed down — and Google took it as a warning sign

Google LOVES fresh reviews.

If you had:

  • 20 reviews last year
  • 2 reviews this year

Google thinks:

"This business might not be active anymore."

Result?
Your profile slips down the map pack… quietly.

Fix:

Start getting 1–3 reviews per month again — even from small jobs.

2️⃣

Your competitors got slightly more active

Trades think dropping in search means something's wrong.
Sometimes, it just means someone else got:

  • 6 new reviews
  • 2 new photos
  • a new service added
  • weekly posts

Google rewards recent activity, not age.

This is why the quiet ones lose visibility.

3️⃣

Your services don't match how people search

This one blows tradespeople's minds.

If Google sees you as:

"Electrician"

But customers are searching for:

  • "Emergency electrician"
  • "NICEIC electrician"
  • "Domestic electrician"

You will NOT show up — even if you're nearby.

Fix:

Align your GBP services with EXACT search behaviour in your area.

4️⃣

Your profile hasn't been touched in months

GBP profiles go "stale" if ignored.

Google wants:

  • small updates
  • review replies
  • posts
  • fresh photos

If nothing changes… visibility erodes.

5️⃣

A category changed (Google does this quietly)

Google updates categories without telling you.

If your main category changed or lost relevance, your rankings drop instantly.

It's not you — it's Google.

You need to check this at least every few months.

6️⃣

One negative review can change click behaviour

Even with 40 good reviews…
One convincingly negative review can kill your call-through rate.

Not because you're bad — but because homeowners fear "the wrong person in the house."

Responding properly to that review restores trust AND improves conversions.

7️⃣

Your photos are old

Photos matter more than trades realise.

Google prefers:

  • fresh
  • recent
  • real-world photos
  • showing the person
  • showing the work

Old photos = old business.

8️⃣

Your website isn't linked properly

A broken website link
or confusing URL
or slow mobile site
can AS A SIDE-EFFECT hurt GBP.

Google doesn't like sending people to a bad experience.

9️⃣

You never claimed your local "service area"

Trades often set:

  • Business name
  • Phone
  • Hours

…then forget the rest.

But the service area helps Google show you to the right customers.

If you haven't updated this, your visibility can drop randomly in the wrong areas.

The good news

99% of visibility drops happen slowly, and they're easy to fix once you know why.

There's nearly always:

  • nothing "wrong"
  • nothing broken
  • nothing permanent

Just simple visibility signals that need refreshing.

Not sure what's going on?

If your Google calls have slowed down and you're not sure why, I can take a look and tell you what's going on — calmly, clearly, and without a sales pitch.

Get your Google Visibility Check

No pressure. No sales pitch. Just clarity.