Why does Google Business Profile matter more than a website for trades?

A plumber stands in a stylish bathroom, smiling as he checks his phone for updates on his work. Tools are neatly arranged around him.

Google Business Profile matters more than a website for most trades because the majority of customers hire electricians, plumbers, joiners and other local trades directly from Google's local results — without ever visiting a website. A strong, active profile helps trades appear in the map pack, build trust quickly, and get more calls.

Why GBP is the real front door for trades

Most customers searching for trades want:

  • someone local
  • someone available
  • someone trusted
  • someone now

So they stay in:

the map pack

the top 3 results

the call button

reviews

Very few click through to a website unless something is missing.

For trades, GBP is the first impression, not the website.

What customers look at before calling

When choosing a trade, customers look at:

reviews (especially recent ones)
photos of real work
clear services
business hours
how quickly you respond
whether you look trustworthy

All of this is on GBP — not your website.

This is why a strong profile converts better than a site alone.

Where a website fits into the picture

Websites still matter — but mainly for:

credibility

more detailed information

service pages

contact forms

pricing

people who want to "double check"

Think of it like this:

GBP gets the call.

Website reassures the cautious.

Why GBP affects rankings more than a website

For local trades, Google looks at:

1
category accuracy
2
service relevance
4
reviews
5
photos
6
location proximity
7
trust signals

Websites are secondary.

GBP is primary.

If a trade has a great website but a weak GBP, the phone stays quiet.

If they have a strong GBP and a simple website, the phone rings.

Why ongoing GBP activity matters

Google prefers:

fresh content
recent reviews
accurate info
profiles that stay up to date

This is why your Growth package works so well — it keeps the profile "alive."

Not sure where to focus first?

If you're unsure whether your Google Business Profile or website is holding you back, get a quick Google visibility check to find the quickest wins.

Get your free Google Visibility Check